24/7 Customer Support

How to Make a Deposit

Log in to your Togawin account and navigate to the Cashier section. Select your preferred payment method from the list of available options including credit cards, e-wallets, bank transfers, and cryptocurrencies. Enter the amount you wish to deposit and follow the on-screen instructions to complete the transaction.

Withdrawal Processing Times

• • E-wallets: 0-24 hours
• • Credit/Debit Cards: 3-5 business days
• • Bank Transfers: 5-7 business days
• • Cryptocurrencies: 0-24 hours

How to Claim Your Welcome Bonus

The welcome bonus is automatically credited to your account after making your first qualifying deposit. Simply deposit the minimum amount (C$20) and the bonus will appear in your bonus balance within minutes. Free spins are credited separately and will be available in your account under the "My Bonuses" section.

Understanding Wagering Requirements

Wagering requirements indicate how many times you must bet your bonus amount before you can withdraw winnings. For example, a C$100 bonus with 35x wagering requires C$3,500 in total bets. Different games contribute differently to wagering:

• • Slots: 100% contribution
• • Table Games: 10-20% contribution
• • Live Casino: 10% contribution

KYC Verification Process

Know Your Customer (KYC) verification is required to ensure account security and comply with gaming regulations. You'll need to provide:

• • Proof of Identity: Government-issued ID (passport, driver's license)
• • Proof of Address: Utility bill or bank statement (dated within 3 months)
• • Payment Method Verification: Screenshots or photos of payment methods used

Two-Factor Authentication

Enable 2FA in your account settings for additional security. When activated, you'll need to enter a verification code from your mobile device each time you log in, preventing unauthorized access even if someone has your password.

Forgotten Password

Click "Forgot Password" on the login page and enter your registered email address. You'll receive a password reset link within minutes. If you don't receive it, check your spam folder or contact support for assistance.

Game Not Loading

If a game fails to load, try these troubleshooting steps:

1. Clear your browser cache and cookies
2. Ensure you have a stable internet connection (minimum 5 Mbps recommended)
3. Update your browser to the latest version
4. Try accessing the game in a different browser
5. Disable browser extensions that might interfere with gameplay

Disconnection During Gameplay

If you disconnect while playing, your bets are protected. For slots, the spin will complete automatically and winnings will be credited. For live casino games, your hand will be played according to optimal strategy. Check your game history to see the outcome after reconnecting.

Missing Winnings

Winnings are typically credited instantly. If you believe winnings are missing, check your transaction history first. Some games have delayed processing for progressive jackpots or bonus features. If the issue persists beyond 10 minutes, contact support with your game ID and timestamp.

How to Join VIP Program

The Togawin VIP program is invitation-based. Players are automatically considered for VIP status based on their gameplay activity, deposit frequency, and loyalty. Once you reach certain thresholds, you'll receive an invitation from our VIP team.

VIP Benefits

• ✓ Personal account manager available 24/7
• ✓ Higher withdrawal limits and faster processing
• ✓ Exclusive bonuses and cashback offers
• ✓ Birthday gifts and special occasion rewards
• ✓ Invitations to exclusive tournaments and events
• ✓ Enhanced loyalty point earning rates

Setting Limits

Togawin provides comprehensive tools to help you gamble responsibly. You can set the following limits in your account settings:

• • Deposit Limits: Daily, weekly, or monthly maximum deposits
• • Loss Limits: Maximum amount you can lose in a set period
• • Session Time Limits: Notifications after playing for a specified duration
• • Cooling-Off Period: Temporary account suspension for 24 hours to 6 weeks

Self-Exclusion

If you need a longer break, you can self-exclude for 6 months, 1 year, or permanently. During this period, you won't be able to access your account or receive marketing communications. Contact support to activate self-exclusion.

Getting Help

If you're concerned about your gambling habits or someone else's, reach out to professional organizations specializing in gambling addiction support. Our support team can provide information and resources to help.